Service Desk Advisor / Call Centre Advisor

Salary: £9.71 per hour/ £19500 per annum Pro Rata

Location: Eastleigh

This is a temporary position with an opportunity to continue on a permanent basis for the right candidate

Hours of work: For the first 2-3 months you will work Monday to Friday 9am to 5pm (in the office)

Shifts will run as follows thereafter: 4 days on with 4 days off

Hours of work: Between 7am - 7pm (Home working - equipment will be provided)

This is a temporary position with no end date and could lead to a permanent opportunity for the right individual. You must be available to start immediately.

We are currently recruiting for professional, talented and reliable Service Desk Advisors/ Helpdesk Advisors/ Customer Service Advisors for this highly successful, expanding business based in Southampton.

This is a busy and challenging role with varied duties and great career prospects for the right people....

The Role:

Busy and exciting. Main duties will include being a first point of contact for customers who have purchased high value, technical products. You will take overall responsibility for logging calls and following basic diagnostic processes to troubleshoot and offer immediate 'fixes', whilst ensuring great customer service.

In addition, you'll provide technical advice where possible and where unable to do so you will pass the relevant information to the senior team members who can provide further assistance .

Requirements:

In order to apply for this rewarding position, in addition to a positive personality and proactive manner you'll need to ideally be experienced within a call centre / helpdesk/ service desk position. Technical experience is a benefit although not essential.

Excellent customer service skills are essential, as is a great telephone manner.

Must be available to start immediately

For more information please contact Kate at Dynamite recruitment and please submit your CV with immediate effect.


Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.