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Key Account Handler
£17 to £18k - Immediate Start!
Monday to Friday between 8am and 5pm
Dynamite Recruitment is currently recruiting for a Key Account Handler for a large successful business based in the Eastleigh area. Our client is a specialist in it's field providing facilities services to customers across the UK. Due to further expansion this this year our client is looking to add to their team.
The Role:
The role of the Key Account Handler is looking after our client's customers around the UK. You will be communicating with these customers online and over the phone.
Day to day duties involve:
* Scheduling maintenance appointments and booking on engineers
* Responding to urgent situations, liaising between engineers and clients, to find a quick and effective resolution
* Prioritising service visits and keeping the customer informed of progress and updates
* Liaising with the clients, maintaining their accounts, and keeping details up to date
* Make service calls to customers and set up contracts for new customers
* Dealing with customer complaints
* Attending regular meetings with repeat customers to maintain business relationships
* Dealing with all the associated administration for the key accounts including invoicing, taking orders, providing pricing and quotations.
The Ideal Candidate:
* Must have had previous experience of looking after business customers in a customer service setting. This is not a sales position and you do not need sales experience!
* Must have excellent PC skills as you will be using several different systems on a day to day basis
* Must have previous telephone based customer service experience
* Must be able to use own initiative and be proactive in all daily duties
Interviews for this role will be imminent so little or no notice period would be ideal and candidates with a driving license would be prefered due to the companies remote location.
Should you like any further information on this role please apply now or contact Abby Neal at Dynamite Recruitment!!
Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
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