Service Desk Technician/First Line Support required to provide first-line technical support; answering support queries via telephone, email and help desk systems and ensure all communication is documented in the Service Manager tool.

Act as an escalation point for both first-line support staff and customers.

Maintain a high degree of customer service for all support queries and adhere to all service management principles.

Previous Helpdesk/Service Desk experience

Must be detail-oriented and have the ability to proactively meet deadlines

Ability to prioritize and multi-task in a flexible, fast paced and changing environment

Demonstrated strong and effective verbal, written, and interpersonal communication skills

Must be team-oriented, possess a can-do, Customer-focussed service attitude and work well with others

Driven problem solver with proven success in solving difficult IT problems
Excellent time management and follow-up skills

MCDST or equivalent qualification

Working experience or knowledge of the following technologies desirable:
o Windows & Apple operating systems
o Microsoft SCCM
o Client VPN
o Client software and applications
o Microsoft Office, SharePoint, Lync
o Microsoft Active Directory
o Microsoft Exchange mailboxes and permissions
o Laptop, desktop and printer hardware
o Mobile device support
o IP telephony

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency