Tenancy Sustainment Support Worker

Hours: 37 hours per week (with flexibility which may include working, weekends, evenings and bank holidays)
Salary: £25,969 per annum
Contract: Fixed term until end of March 2025, with possible extension.

Stonepillow provides support and accommodation to empower vulnerable homeless people to achieve sustainable independence and wellbeing.

As a Tenancy Sustainment Support Worker you will primarily work in an outreach capacity to support clients to maintain their tenancy and prevent homelessness. This outreach work will take place in clients homes, in temporary accommodation and within the community, to support clients in a range of areas such as; tenancy sustainment, homelessness prevention, budgeting, debt support, advocacy, accessing groups and services and attending appointments.

Developing good relationship with Local Councils and agencies that can support and assist clients with a range of needs who present at the community hub.

Your duties would include:

• Hold a caseload of around 25 individuals at any one time with low to medium support needs.
• Lead on providing an outreach service to clients within their own homes, including within temporary accommodation and in the community, with the aim of maintaining tenancies and preventing homelessness.
• Support clients to maintain tenancies, by communicating effectively with landlords and housing providers. With the aim of resolving any housing related issues that they may have, to prevent homelessness.
• Support clients to access accommodation through the privately rented sector or through other housing providers both supported and unsupported. This support going include individually tailored ongoing support to maintain housing if needed.
• Complete daily records of support offered to clients on Inform.

In order to be successful in this role you will need:

• Good knowledge of welfare benefits, housing and homelessness law and policy.
• Good knowledge of alcohol, drugs and issues around addiction and relapse management
• Good knowledge of mental health, personality disorders and dual diagnosis
• The ability to forge effective working relationships in order to navigate and to  create effective pathways to support for clients with complex needs acting as a change broker
• Ability to communicate with a wide range of people using excellent active listening skills to form healthy and constructive relationships
• Good computer literacy skills and ability to make effective use of systems.
• Ability to work independently and prioritise workload effectively.

The benefits of working at Stonepillow:

• Actively supporting those in need in your local community
• Healthcare and wellbeing support including access to in-app virtual appointments with NHS registered GPs and access to a comprehensive Employee Assistance programme with face-to-face counselling
• A medical cashback scheme and retail discounts
• Stakeholder pension, employer contribution of 5%
• 25 days holiday plus bank holidays

A bit about us:

Stonepillow support and empower homeless and vulnerable people with compassion and commitment to achieve sustainable independence and wellbeing and make positive changes in their lives.

Stonepillow is committed to safeguarding children, young people and vulnerable adults.  All post holders are subject to a satisfactory enhanced Disclosure and Barring Service (DBS) check.

• Please view the Tenancy Sustainment Worker JD document