Join our Health & Wellbeing team as a Sales Manager, where you'll play a key role in driving membership growth, retention, and retreat sales. Reporting to the Club Manager, you'll lead the sales process from initial enquiry through to onboarding, ensuring a seamless and high-quality experience for every member.

What you'll be doing:

• Drive membership sales and retention across a range of health and wellbeing offerings
• Manage the full sales pipeline, including lead generation, tours, sign-ups, onboarding, renewals, and waitlists
• Analyse non-converted leads and share insights with marketing and senior teams
• Support the wider membership strategy across the estate
• Sell wellbeing retreats and support the Club Manager when needed including acting as the point of contact in their absence
• Lead a team of administrators to deliver a professional, customer-focused experience
• Conduct market and competitor research to stay ahead of trends
• Build long-term relationships with members to encourage recurring revenue and upselling
• Monitor member satisfaction and suggest improvements to enhance the membership experience
• Prepare team rotas and manage shift changes
• Represent the Health & Wellbeing team at events to build rapport and community

What you'll bring:

• Proven track record in sales, ideally within the wellbeing industry
• Strong interpersonal and communication skills
• A genuine passion for health, wellness, and customer service
• Confidence in building trust and rapport with members
• Ability to work to KPIs and meet deadlines

What we’re looking for:

• Passionate and positive with a “can do” attitude
• Excellent attention to detail and organisational skills
• A quick learner who takes responsibility and makes confident decisions
• Strong customer service skills and a sense of fun!
• Flexibility to work weekends and holidays

What you'll get:

• Free tickets to our events
• Entry into the Group Performance Share scheme
• Access to wellbeing and fitness facilities
• A supportive and collaborative working environment
• Staff meals while on duty

• Please view the Sales Manager 25 Job Description document